What are your hours?

• Doraville/Norcross 8:30AM - 5:00PM
• Alpharetta/Roswell 9:00AM � 5:00PM
• Midtown 9:00AM � 5:00PM
• Sandy Springs 9:00AM � 5:00PM

What is your normal delivery time?

• Normal production time is 5 to 10 working days.
• Large quantity orders may require 10 to 20 working days.
• Rush service is available, call for details on your order.

What are your payment terms?

• All accounts are C.O.D. until credit is established.
• First-time orders are not eligible for billing.
• Net 10 days for customers with established accounts.
• MINIMUM BILLING IS $20.00!

Can items be returned?

• All returns must be authorized by the factory

What is the process for cancellations and changes?

• All costs incurred up to cancellation date will be billed.
• Orders being changed after work has been completed will be subject to additional charges.

What are the artwork requirements?

• Artwork may be provided as hard copy, film positive, on disk or via email to: sales@SpecialtyEngraving.com

A note about artwork:

Production delays can occur when digital artwork is provided in the wrong format. Much time can be lost with efforts to convert files that are submitted without following the information guidelines below. Please contact us if you have any questions about the suitability of your digital files or any of our format requirements. It is HIGHLY RECOMMENDED that you also mail or fax a hard copy of the artwork and any special instructions. Please indicate your Order Number on the artwork if you know it.

Artwork is only as good as you provide. Simply because the art file is an EPS or TIFF format does not mean it will be clean and useable. Faxed, scanned, or art which has been reproduced numerous times will not improve and will not look its best without additional clean up efforts. Please do not submit web graphics as they are produced in a resolution setting (generally 72dpi) that is too low for our processes to reproduce attractively. We reserve the right to refuse any artwork that will not meet our standards of product quality when reproduced with our equipment and processes.
Preferred Program:
CorelDraw Versions 7 through 9 � PC format (filename.cdr)
Remember to convert to curves.
Other Accepted Programs: - PC or Mac

Adobe Illustrator � version 10 or lower
PhotoShop � version 4 or lower
Page Maker � version 6 or lower
File Formats (EPS or TIF)
Remember to convert text to paths.
Image Resolution:
Image resolution should be a minimum of 300 dpi for best reproduction.
File Information
You must include all EPS, AI or TIFF files used for the job.
Colors
When assigning a color to art or text, please use a PMS color. This will Work for process or spot colors.
Accepted File Storage Media
If you choose to mail or overnight your artwork to us, please use:
DOS formatted 3.5" diskettes
DOS formatted Iomega ZIP disks, 250 or 100Mb
DOS formatted CD-ROM
DOS formatted CD_RW

DO NOT SEND AN ORIGINAL FILE � make a COPY!
Note: Following these instructions does not guarantee the art will output. If any of the above is not possible, please send in Camera Ready Art. (film or slick), 600 dpi or greater.
Artwork will be billed at $50.00 per hour. Minimum art charge is $25.00; PMT or film shots - $20.00

Are there extra engraving charges?

SAND ETCHING CHARGES (V)

• Setup: $50.00
• Re-Setup: $25.00
• Copy Changes: $3.00 per line
• Customer Items: Quote

• Setup: $15.00 to $45.00
• Re-Setup: $10.00 to $35.00
• Copy Changes: $3.50 per line
• Color Hilites: $7.50 per color/per logo
• Note: Not all artwork can be hilited
• � Laser Engraving on Customer Items Available..Contact Factory for Quote

• Setup: $35.00 first color, $15.00 each additional color
• Prints: $ 3.00 each/first color, $1.50 each additional color
• Re-Setup: $15.00 first color, $5.00 ea additional color
• Additional Charge for Color Separations
• Screenprinting on Customer Item Available..Contact Factory for Quote

• .15 Per Character
• Logos: $5.00 each